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LED lighting retrofit FAQ

Straight answers about LED retrofits, lighting controls, our free site assessment, installation and utility rebates. Have a question that is not here? Ask us or call 888.48.LIGHT.

General LED and retrofit questions

How much energy does an LED retrofit save? +
Most of our projects cut lighting energy 50 to 90 percent, depending on the existing fixtures and whether controls are added. Harbor Freight's Moreno Valley campus cut about 91 percent across five buildings.
Do we need new fixtures, or can you retrofit the ones we have? +
It depends on the condition of the existing fixtures and the light levels each area needs. The site assessment looks at both, and the proposal recommends one approach per area.
Will our light levels improve? +
Yes, and you see it before you sign. Every proposal includes a photometric study comparing existing and proposed light levels area by area.
What warranty do you provide? +
We warrant our installation work for two years from completion. Products carry manufacturer warranties, mostly 5 to 10 years, and we cover labor on fixture issues for the first year. After that we still handle every warranty claim for the full manufacturer term: you call us, not the manufacturer.
What happens to the old fixtures and lamps? +
We remove them and recycle the fluorescent and HID lamps. Removal and recycling are priced in the proposal, not added later.
What does it cost? +
Every project is priced after a free site assessment, because cost depends on fixture counts, mounting heights, controls and the rebates available at your site. We do not quote averaged first-year ROI; each proposal shows the site's own payback.

Lighting controls

What do lighting controls add to an LED retrofit? +
Controls turn lights down or off when an area is empty and let you set schedules and light levels by zone. That adds savings on top of the LED fixtures themselves, and the proposal shows the two separately.
What is the difference between networked controls and standalone sensors? +
Networked controls such as SiteWorx put a wireless node on every fixture, report energy use, and let you change settings centrally. Standalone sensors cost less up front but give you no central data. When the choice is close, we price both and show the 10-year cost of ownership.
We still run Digital Lumens LightRules. What are our options? +
We upgrade LightRules sites to SiteWorx controls, keeping existing fixtures where they are still sound. Click here for additional information.
Can the controls network do more than lighting? +
Yes. SiteWorx Sense uses the same network for temperature and humidity monitoring, leak detection, and power, gas and water metering. It is a separate subscription.
Do networked controls qualify for bigger rebates? +
Many utilities pay more for networked lighting controls than for fixtures alone. We check the current program for every site.

Our analysis and proposals

What is included in your free site assessment and analysis? +
A fixture-by-fixture audit of every area, then a proposal covering:
  • a photometric study of existing and proposed light levels
  • energy and maintenance savings based on your hours and utility rate
  • available utility incentives for your site
  • total cost, payback, 10-year cost of ownership and the cost of waiting
  • controls options where they apply
  • spec sheets for every recommended product
How accurate are the savings figures? +
They are built from counted fixtures, your operating hours and your actual utility rate. Lifetime savings are estimates and are labeled that way.
How long does it take to get a proposal? +
Our goal is to deliver your proposal within two weeks of the site visit. Larger or more complex projects can take longer, and we will tell you the timeline up front.
How long is pricing good for? +
Thirty days from the proposal date.

Installation and project management

Who does the installation? +
Relumination runs every project turn-key, from audit through warranty, and most projects are installed entirely by our in-house crews. On larger jobs we occasionally bring in national labor partners for additional help, and we can also work alongside your existing electrical team if you prefer.
How long does a retrofit take? +
Typically three to six weeks, depending on the scope of the project and access to the facility. The proposal includes the install schedule for your site.
Can you work without shutting down operations? +
Yes. Crews work by zone and around shifts, and we coordinate lifts and traffic with your operations team.
Do you handle utility rebates? +
Yes. We find, file and track the applications. On Cardinal Health's 12-site program we captured $195K in rebates.
Can you run a multi-site or national rollout? +
Yes. We work in all 50 states under one contract for engineering, procurement and installation. SanMar used us across four sites and 3.3M+ sq ft.
Do you do new construction? +
New construction lighting packages run through our sister company, Relume Distributing.

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